How to delete your organisation’s data
- Check with your organisation. Make sure you are authorised to request deletion. This affects shared data that your colleagues may still need. Save any reports or files you need to keep before proceeding.
- Send a deletion request. Complete the form with your organisation’s name as it appears in QuantaDocs, your company name and your account email address. You do not need to sign in or reinstall the app.
- Confirm the request with us. Jump Assembly Limited will contact you to verify your identity, your authority and the data to be deleted before proceeding. Submitting this form sends a request; it does not immediately delete data.
- We process the verified request. Data covered by the request is deleted from active systems within 30 days. Backup copies expire within 90 days of that deletion.
What will be deleted?
A request to delete organisation data covers its stored customer details, photos, reports and uploaded files. We confirm the scope with your organisation’s authorised administrator.
Records required by law, such as billing and tax records, may be retained for the applicable legal period. Information needed for an ongoing dispute or legal claim may be retained until that need ends. We explain any exceptions when responding.
Read our privacy policy for the full retention and deletion terms.
Deleting your personal account
You can delete your personal QuantaDocs account online through your account page. Deleting a personal login does not automatically delete your organisation’s shared data.
For personal account deletion, specific data requests, or help completing this form, email hello@quantadocs.com.